KEY BENEFITS
PLATFORM FOR SUCCESS
MiVoice Business is designed to meet the needs of businesses from 5 to 130,000 users, in a single site or a multi-site network that spans the globe.
ENHANCE CUSTOMER EXPERIENCES
MiContact Center Business nurtures profitable customer relationships by phone, chat and email.
COMPREHENSIVE DESKTOP SUITE
FLEXIBLE DEPLOYMENT
Software running on Mitel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment, which eliminates the need to support multiple appliances, especially for customers who choose a centralized UC deployment.
FULLY INTEGRATED UC SUITE
MiCollab
Mitel MiCollab is an enterprise collaboration software and tools platform that powers communications for whenever you need them, wherever you are.
With MiCollab, your organization has everything it needs to connect, communicate and collaborate across blended environments—driving the exchange of thoughts and improving the speed and quality of decision-making.
KEY BENEFITS
EVERYTHING YOU NEED IN ONE PLACE
MULTIPLE DEVICES - SINGLE EXPERIENCE
Get a communications experience that’s consistent across all of your devices. Stop a conversation on one device and pick it up on another. It’s that simple
INCREASED BUSINESS PRODUCTIVITY
HARNESS THE POWER OF TEAMS
Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos. Extend the power of teams beyond your walls so they can easily and intuitively do the same with clients and partners
COLLABORATION FOR WHEN -AND WHERE- YOU NEED IT
No longer is collaboration limited to huddle rooms and conference tables. Collaborate anywhere, on any device, with the same set of tools and a consistent look and feel. Whether you’re in the office, at home or on the road
SIMPLE DEPLOYMENTS
Deployment QR Codes simplify the process for deploying devices clients or redeploying them by the users themselves
MiContact Center
Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center.
Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.
KEY BENEFITS
ALL-IN-ONE SIMPLICITY
Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting and Real-Time Dashboards.
DESIGN WITH EASE
Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows for all media types without complex programming.
EFFORTLESS ADMINISTRATION
Provision and manage users from all business units through the administration interface, reducing deployment time from days to minutes, without the need for IT involvement.
IMPROVE FIRST CONTACT RESOLUTION
Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.
INCREASE PRODUCTIVITY
Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.
INFINITE EXTENSIBILITY
Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.
MiCloud
Your all-in-one cloud communications, collaboration and contact center service
MiCloud Connect is a complete cloud business communications service that delivers seamless voice, collaboration and contact center solutions from a single provider. By combining an intuitive user experience and flexible service plans with Google Cloud’s proven reliability, MiCloud Connect makes every aspect of cloud communications and collaboration simple and secure
KEY BENEFITS
WORK FROM ANYWHERE
- Robust client for settings, call control, chats and events
- Available for PC, Mac, iOS and Android
- Audio and video conferencing with web sharing
- Built-in VPN
- Individual and group chat
- Team collaboration with persistent workspaces
- Business SMS
- Native integrations with leading CRMs and calendars
- Softphone and web dialer
- Mobile-first design
- Integrated contact center
- IP desk phones